Returns & Exchanges
Due to the perishable nature of our artisanal chocolates, we strive for perfection in every delivery; if your order arrives damaged or incorrect, we are committed to making it right. Please contact us within 48 hours of receipt to initiate a replacement or refund for any quality concerns.
Contact Support
Email our concierge team with your order number and a brief description of the issue regarding your chocolate shipment.
Submit Documentation
Provide clear photographs of the damaged packaging or product to help us improve our shipping and quality control processes.
Verification
Our quality assurance team will review your request within 24 hours to approve a replacement, store credit, or full refund.
Resolution
Once approved, we will immediately dispatch a fresh replacement or process a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing