Frequently Asked Questions
Everything you need to know about our premium artisanal chocolates.
How do you prevent chocolate from melting during shipping?
We use insulated thermal liners and frozen gel packs for all orders during warmer months or when shipping to hot climates to ensure your chocolate arrives in perfect condition.
Do you offer vegan or dairy-free options?
Yes, we have a dedicated collection of dark chocolates and plant-based milk chocolates that are 100% vegan and dairy-free.
What is the shelf life of your handmade truffles?
Our fresh truffles are best enjoyed within 3 to 4 weeks of delivery. For longer storage, keep them in a cool, dry place between 60-68°F (15-20°C).
Are your products safe for those with nut allergies?
While we offer nut-free flavors, all of our chocolates are produced in a facility that handles peanuts and tree nuts. We recommend those with severe allergies exercise caution.
Where do you source your cocoa beans?
We source our beans through fair-trade partnerships with sustainable farms in West Africa, South America, and Southeast Asia to ensure ethical production and superior quality.
Can I include a personalized gift message?
Absolutely! You can add a custom message during the checkout process, which we will hand-write or print on a premium gift card included with your order.